Unhook One
R249
One contract, handled from notice to final-bill check.
30-business-day guarantee
Cancel a contractContract cancellations, done for you · South Africa
We cancel contracts that won’t let go.
Gym, tracker, cellphone, fibre or armed response. We send your notice, deal with the company and stay on it until the cancellation is confirmed in writing.
R249 per contract. Confirmed in 30 business days, or your money back.
Uses your right to cancel under section 14 of the Consumer Protection Act · No call centres · No branch visits
ExampleCase UH-1042
NetstarNotice sent 7 Oct
Business day 6 of 20Acknowledged by company
Contracts we cancel most
Virgin ActivePlanet FitnessNetstarCartrackTrackerVodacomMTNTelkomRainAfrihostFidelity ADTDStvand 100+ more
Unhooked is independent and not affiliated with any company named on this site.
What to expect
Easy to sign. Hard to leave.
Companies count on you getting tired. We don’t get tired.
01
The call centre hangs up.
02
‘You’ll have to come into the branch.’
03
‘We have no record of your cancellation.’
04
Still being debited two months later.
Stopping the debit order isn’t cancelling.
If you only stop the debit order, the contract is still alive. The company can keep billing, add arrears and hand you over to debt collectors. A contract ends when you give proper written notice. That’s what we do, and we keep the proof.
Cancel it properly →How it works
Three steps. One written confirmation.
- 01
Tell us what to cancel.
The company, your account number and a recent bill if you have one. It takes about three minutes.
- 02
We send your notice.
The same working day, in writing, under section 14 of the CPA. You get a copy, and the 20-business-day clock starts.
- 03
We chase it until it’s done.
We handle replies, push back on unfair cancellation fees and send you the written confirmation. If they ignore us, we take it to the right ombud.
Business day 6 of 20Notice period in progress
What you get
Every email, fee and follow-up handled.
- ✓ A cancellation notice written for that specific company
- ✓ A case timeline with every email and date
- ✓ A CPA check on any cancellation penalty
- ✓ Follow-ups until it’s confirmed in writing
- ✓ A final-bill check, so the last debit really is the last
Our promise
Done, or your money back.
If we can’t get written confirmation that your contract is cancelled within 30 business days of sending your notice, you choose: a full refund, or we put your fee toward taking it to the ombud.
We’re new. Our first cases are happening now, and we’ll publish real outcomes here with permission. [EDIT when real stories exist]
Simple pricing
One price. No surprises.
Unhook Three
R599
Three contracts, with everything included in Unhook One.
Save R148
Cancel threeClean Slate
R1,490
Up to 10 contracts plus a review of your last 3 bank statements.
For moving, emigrating or an estate
Start Clean SlateLoading services
Ready when you are
Get unhooked.
Tell us what to cancel. We’ll take it from there.